Restoration Society, Inc. programs are rehabilitation communities founded upon the recovery vision that all individuals can lead active lives filled with hope and satisfaction and make valuable contributions to our community. 

RSI TEMPORARY PROGRAM CHANGES IN RESPONSE TO COVID-19

3/18/2020

Due to the recent coronavirus outbreak, we would like to assure everyone, especially our customers, our primary concern is your health and wellbeing. Our administration is closely monitoring service options, CDC, and State and local government guidance daily. In the interest of public health and out of concern for our customers and staff, the following programmatic changes are in place. Please note, these may change rapidly. Please check our website, Facebook, or call for the most up to date information. We have added a 24/7 RSI Response Team hotline, manned by RSI staff, offering support, information, or just social connection 716-309-3330; 716-309-3332

EMPOWERMENT ACADEMY 327 ELM STREET

The program site is closed as of 9pm March 18th.

Employees will be reachable by phone 884-5216

24 hour RSI Response Team Line is running to provide support, information or just social connection. 309-3330 or 309-3332

Staff will make daily outreach calls to everyone on their roster…offering an array of services which can be done telephonically (support, referrals, information, planning, assessment)

YOUTH CLUBHOUSE

Employees will be reachable by phone 832-2141

24 hour RSI Response Team Line is running to provide support, information or just social connection. 309-3330 or 309-3332

Staff will make daily outreach calls to everyone on their roster…offering an array of services which can be done telephonically (support, referrals, information, planning, assessment)

ERIE-ACE AND GENESEE ACE EMPLOYMENT SERVICES

Employees will be reachable by phone 884-5216 and (585)343-9162 respectively.

24 hour RSI Response Team Line is running to provide support, information or just social connection. (716) 309-3330 or (716)309-3332

Staff will make daily outreach calls to everyone on their roster…offering an array of services which can be done telephonically (support, referrals, information, planning, assessment)

HARBOR HOUSE – Trial modification to operations

Open 9pm-7am for refreshments, support, utilize resources (shower, make calls, use wifi, charge phone, etc…)

Only 7 people will be allowed in at any given time and will have a time limit of 30minutes. We are trying to keep gathering at 10 people max given the health advisement. (We fully expect the county to develop a better solution within the few days).

Staff ask customers health screening questions and take their temperature before allowing entry (same protocol for employees).

High contact surfaces are washed 1x/hour

COORDINATED ENTRY

Library site closed

Open at HHRC M-F 7am – 3pm – no more than 7 customers in at any given time. Providing regular Coordinated Entry Services

CODE BLUE

Operating as usual except capacity limited to 40

Staff ask customers health screening questions and take their temperature before allowing entry (same protocol for employees).

HCBS

All services offered; however, most will be performed remotely.

HOPE TEAM

Providing outreach to those they are currently working with.

Staff are filling in for other needed programs or with other needed tasks.

HOUSING SERVICES

Providing services remotely when appropriate.

If conducting a home visit, staff will screen relative to symptoms prior to going.

Food is available in limited supply and has/will be delivered should a customer in one of our housing programs experience a food shortage.

We’re working on adding video conferencing groups, classes and opportunities for group support. Visit 

our website and Face Book pages often for wellness tips and updates.

If you are experiencing a crisis situation and need immediate assistance call Crisis Services at 834-3131. For medical emergencies related to the virus, call the Erie County Dept of Health at 858-2929. It is our goal to remain available for RSI customers as much as possible and to help everyone remain safe and healthy!

Thank you and stay well!